Managed Services

In today's business environment, you need your IT systems to be continuously available and providing high levels of performance and security for your customers, your staff and your suppliers.

You need an IT partner you can trust . a partner who understands your business . a partner who will take responsibility for managing the support of your IT systems, seven days a week.

You need flexible support services . managed support services with the scope to change in line with your business requirements.

Although tailored to the needs of each client, our managed support services typically include:

24/7 system monitoring - we monitor your IT systems and track your business critical servers
Help desk - we provide unlimited support over the phone, via email or through our interactive support line.
Remote problem analysis and resolution - our Microsoft Certified technicians can analyse and resolve over 90% of your problems remotely, without any need to visit your offices.
Emergency response - if you have a critical problem that can't be resolved remotely, an c2ke engineer will arrive at your offices to fix the problem. Dependent on your requirement, we can guarantee a response within two hours
Scheduled visits - our engineers will visit on a regular basis to conduct routine preventative maintenance, undertake remedial work, answer user queries, install new devices, incorporate software fixes, re-configure user software or undertake activities like implementing remote access facilities for mobile or field-based staff.

c2ke's managed support service . Because you can't afford downtime.

Does this sound like the service you need?